Returns and Cancellation
We believe in satisfying and delighting our customers. The product which we sell we believe that is the best customer can get at the price. Our return policy is made keeping our valuable customers in mind and hence we have an easy transparent procedure for it. However, we wish that you do not need to use the policy as far as possible but we do understand that under unforeseen conditions it is necessary to replace/return the product. Items which have reduced selling price are considered as sale items and which are sold at full price are considered non-sale (fresh) items.
Item Received in Damaged Condition / Manufacturing Defect / Wrong Item Delivered:
- If you have received a damaged product or the wrong item, please mail us at [email protected] with your order number and a couple of pictures of the material within 7 Days of delivery.
- We will try and replace the product as soon as possible or issue a full refund if you wish to.
- At Kritarth Handicrafts each product is quality checked, verified, and then shipped to the customer but we understand that manual errors can happen and hence we refund the full cash amount.
Do not like the product / Product not as per the picture shown:
- We understand that in some cases that you may not like the product which you have received or you feel that the product is different from what was shown. There might be several reasons for that. However, we do have a flat 7 Day exchange/return policy in such cases.
- Please mail at [email protected] with order number and reason for return.
- We will get back to you with the return packing slip and pickup arrangements in 24-48 hours. (if the pickup is not available at your Pincode then please send the package back to us and we will reimburse up to INR 100/- as the courier charges)
- As soon as we receive the product in our warehouse you will get credit in your account.
Q- In how many days can I return the product? What are the conditions?
A- We have a 7-day free return/exchange policy from the date of delivery. You should keep the item in original packaging and not use it if you do not like it. Any used products will not be taken back.
Q- How do I return a product? What is the process?
A- You can mail us at [email protected] or call us on +91-8572867229 and our returns team will help you with the procedure to get the items back to us. Once we receive the package we will refund the amount. It takes 5-7 business days to complete the process of refund. Also, the exchange will be done only once. After that, no exchange or return can be done.
Q- Is the Shipping charge returned?
A- The shipping charge, in any case, is non-refundable.
Q- Can I get a cash refund for my order?
A- Yes. A cash refund is given if the product received is damaged.
Q- What happens if the item goes out of stock or there is a bad Inventory?
A- If the item is out of stock when you try to order then the website will not let you know. In some cases of error, there is a wrong order place and you will be informed as soon as possible if the item is out of stock.
Q- Can I cancel the order after I order?
A- Yes you can cancel the order within 24 hours of your order. We normally ship in-stock items the same day. Hence, please inform as soon as possible. If the item is shipped we will not be able to process the cancellation request.
Q- Can I change the shipping address of my order?
A- Yes you can. Please inform us within 24 hours in such cases. You can mail us at [email protected] or call us at +91-8572867229
Q- Is there a return policy in International shipments?
A- We are based in India and for any shipments outside India we do not take it back. We can consider exchanging if the customer ships it back. The cost of reverse shipment will not be beared by the company.